Police Communications Operator I

Receive instruction, become proficient, and demonstrate proficiency in the following duties and responsibilities: Operate the communications center, providing radio communication support to sworn and non-sworn department personnel. Maintain radio/telephone communication link between field officers and base station, supervisors, emergency services, and other law enforcement agencies. Receive and evaluate calls from the public requesting police assistance, of both emergency and non-emergency natures, and quickly determine the appropriate response. Input and transmit call information using a computer-assisted dispatch system or a manual card system. Refer callers to appropriate agencies or extensions. Contact appropriate parties to notify them of complaints and/or actions required. Use a computer-assisted dispatch system to update and monitor law enforcement statuses, transmit requests for emergency services, and retrieve various data and records. Quickly and accurately recognize letters, numbers, addresses, names, and license numbers received by radio, telephone, or a computer monitor. Data is often presented simultaneously or in rapid succession. Complete emergency notification messages for in-progress or dangerous situations that immediately threaten the health and safety of the campus community.

Receive instruction, become proficient, and demonstrate proficiency in the following duties and responsibilities: Use various criminal justice and public safety computer systems to query and disseminate driver license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing persons’ listings. Perform duties associated with the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) teletype equipment. Enter and modify records in state and national computer databases. Compose and transmit messages to other agencies. Monitor all applicable alarm systems, including security and fire alarm activations on the Lenel, SIS, RMS, and UFTR alarm systems. Obtain and/or verify other information required by law enforcement officers using computer systems, two-way radio communications, and telephone. Contact other public safety agencies to obtain assistance (as needed). Prepare various departmental logs, reports, and forms. Complete occasional face-to-face training for more effective and efficient employee development.

Receive instruction, become proficient, and demonstrate proficiency in the following duties and responsibilities: Employee is responsible for providing support during large events such as home football games. These duties may vary, but can include providing pre-game and post-game communications in the center. May also include stadium assignments such as coverage for booking rooms, barricades, parking lots, elevators, and traffic direction. This requires sitting or standing for extended periods of time indoors and outdoors in varying weather conditions. Complete emergency notification messages for in-progress or dangerous situations that immediately threaten the health and safety of the campus community.

Provide support to special events in various capacities. This requires sitting or standing for extended periods of time indoors and outdoors in varying weather conditions.

EDUCATION & TRAINING
- Florida Department of Health Public Safety Telecommunicator (911 Emergency Dispatcher) state certification
- State certification on the NCIC/FCIC computer system

EXPERIENCE: One year of relevant experience

KNOWLEDGE:
- Knowledge of the appropriate methods of dealing with people in emergencies/crisis situations
- Knowledge of dispatch protocols, procedures, and techniques used in the operation of the public safety communications center
- Knowledge of streets, buildings, and UF geography
- Knowledge of complex electronic and telecommunications equipment commonly used in public safety

SKILLS
- Proficient typing skills
- Strong customer service skills
- Strong situational awareness skills
- Strong active listening skills
- Call control skills to get needed information
- Interviewing skills
- Verbal and written communication skills

ABILITIES
- Ability to multi-task, performing several activities simultaneously
- Ability to make quick and correct decisions, functioning effectively and efficiently in high-stress emergencies
- Ability to handle several activities simultaneously
- Ability to respond to the public in a courteous, professional manner
- Ability to compile and compare written logs and reports
- Ability to perform basic arithmetical calculations
- Ability to plan, organize, and coordinate work assignments
- Ability to coordinate and disseminate information accurately
- Ability to maintain composure, alertness, and concentration while working for extended periods
- Ability to speak clearly
- Ability to listen effectively
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain effective working relationships with others
- Ability to type 35 words per minute proficiently
- Ability to memorize and retain relevant signals, codes, and rules

PHYSICAL QUALIFICATIONS
- Ability to see in normal visual range with or without correction
- Ability to hear in normal audio range with or without correction, and over background noise
- Ability/mobility to work in an emergency dispatch center
- Ability to stand and sit for prolonged periods
- Ability to stoop, bend, kneel, crouch, reach, twist, and lift occasionally
- Ability to carry, push, and/or pull a light to moderate amount of weight
- Ability to lift or move barricades occasionally (during overtime assignments)
- Ability to operate office equipment that requires repetitive typing, hand movement, and fine eye/hand/foot coordination

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

OTHER QUALIFICATIONS
- Sharp situational awareness
- Attention to details
- Strong work ethic
- Strong team cohesiveness
- Self-managed