Clin Svc Representative II (Front Desk)
- The University of Florida
- United States, FL
- Jul 10, 2026
Job Description:
| Classification Title: |
Clin Service Representative II |
|---|---|
| Classification Minimum Requirements: |
High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. |
| Job Description: |
The Opportunity The Student Health Care Center (SHCC) at the University of Florida is seeking a Front Desk Clinical Service Representative II position. In this role, you'll be a key player in our mission, collaborating with students, medical providers, and others to help them access healthcare services. Your responsibilities include serving as a primary front desk representative for the SHCC, greeting and assisting patients and visitors while coordinating patient flow and access to care, scheduling patient appointments, ensuring efficient check-in/check-out processes, and triaging patients to appropriate services. You'll also interface with various University of Florida departments to facilitate student program clearances and work closely with our administrative support and nursing staff to support clinic functions. The key responsibilities of the position include the following: Front Desk & Patient Access/Flow Coordination Greets all patients and visitors warmly and professionally at the front entrance of SHCC and throughout the general area, creating a welcoming and supportive environment. Assist patients with general resources and guidance throughout their visit. Manage patient flow through accurate triage and routing. Checks in and schedules patients as needed. Schedules walk-in patients appropriately in coordination with team CSRII’s, using sound judgment for placement and spacing. Gathers and verifies patient information including demographics, insurance coverage, and financial status. Verifies eligibility for SHCC services. Maintains front desk organization, cleanliness, and ensures materials and resources are fully stocked. Coordinates special needs and requests for providers, clinic staff, and students when applicable. Communicates effectively with patients, peers, providers, and internal/external partners to support clinic operations and SHCC goals. At the direction of clinical staff or per protocol, directs patients to appropriate providers within SHCC or external UF Health services. As a part of the front desk duties, must be able to lift 25 pounds. Scheduling Schedules patient appointments, tests, procedures, and minor surgeries in person, by phone, and via MyChart. Reviews and updates patient accounts, ensuring accuracy of demographic and insurance information. Triage incoming calls, forward appropriately, and defer clinical questions to medical staff. Works effectively with the student population, often assessing needs with limited initial information. Obtains authorizations for procedures, ancillary services, and referrals (e.g., pre-authorizations, HMO provider changes in EPIC). Check-In and Check-Out Processing Provides a smooth, patient-friendly check-in and check-out experience. Collects and verifies all required documentation including health history forms, consent forms, identification, and insurance cards. Verifies student eligibility and selects appropriate guarantor accounts. Ensure all documents are accurately labeled and indexed in EPIC under the appropriate sections of the EMR. Administrative Support Provide coverage in other medical team areas (as necessary). Perform other duties as required to support the overall mission of the department. Typical Schedule:
About the Student Health Care Center (SHCC) The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success. Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty. The SHCC is fully accredited by the AAAHC and is located in a state-of-the-art WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine. Radiology, pharmacy, lab, and physical therapy are also on site. Learn more about SHCC here https://shcc.ufl.edu/ About the University of Florida UF is one of the nation’s top universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it. The City of Gainesville The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare and much more. Learn more at https://guidetogreatergainesville.com/ |
| Expected Salary: |
$18.50 to 19.35 per hour Exclusive Perks and Benefits Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare package, generous leave policies, retirement planning, and professional development, you can achieve a healthy work-life balance, plan for your future, and advance your career. Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year. |
| Required Qualifications: |
High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. |
| Preferred: |
EXPERIENCE
KNOWLEDGE
ABILITIES
|
| Special Instructions to Applicants: |
Special Instructions to Applicants: In order to be considered, you must upload your cover letter, resume, and a list of at least 3 references. Applications must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information. |
| Health Assessment Required: | Yes |
Job ID:
Location:
Job Views:
Job Description:
| Classification Title: |
Clin Service Representative II |
|---|---|
| Classification Minimum Requirements: |
High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. |
| Job Description: |
The Opportunity The Student Health Care Center (SHCC) at the University of Florida is seeking a Front Desk Clinical Service Representative II position. In this role, you'll be a key player in our mission, collaborating with students, medical providers, and others to help them access healthcare services. Your responsibilities include serving as a primary front desk representative for the SHCC, greeting and assisting patients and visitors while coordinating patient flow and access to care, scheduling patient appointments, ensuring efficient check-in/check-out processes, and triaging patients to appropriate services. You'll also interface with various University of Florida departments to facilitate student program clearances and work closely with our administrative support and nursing staff to support clinic functions. The key responsibilities of the position include the following: Front Desk & Patient Access/Flow Coordination Greets all patients and visitors warmly and professionally at the front entrance of SHCC and throughout the general area, creating a welcoming and supportive environment. Assist patients with general resources and guidance throughout their visit. Manage patient flow through accurate triage and routing. Checks in and schedules patients as needed. Schedules walk-in patients appropriately in coordination with team CSRII’s, using sound judgment for placement and spacing. Gathers and verifies patient information including demographics, insurance coverage, and financial status. Verifies eligibility for SHCC services. Maintains front desk organization, cleanliness, and ensures materials and resources are fully stocked. Coordinates special needs and requests for providers, clinic staff, and students when applicable. Communicates effectively with patients, peers, providers, and internal/external partners to support clinic operations and SHCC goals. At the direction of clinical staff or per protocol, directs patients to appropriate providers within SHCC or external UF Health services. As a part of the front desk duties, must be able to lift 25 pounds. Scheduling Schedules patient appointments, tests, procedures, and minor surgeries in person, by phone, and via MyChart. Reviews and updates patient accounts, ensuring accuracy of demographic and insurance information. Triage incoming calls, forward appropriately, and defer clinical questions to medical staff. Works effectively with the student population, often assessing needs with limited initial information. Obtains authorizations for procedures, ancillary services, and referrals (e.g., pre-authorizations, HMO provider changes in EPIC). Check-In and Check-Out Processing Provides a smooth, patient-friendly check-in and check-out experience. Collects and verifies all required documentation including health history forms, consent forms, identification, and insurance cards. Verifies student eligibility and selects appropriate guarantor accounts. Ensure all documents are accurately labeled and indexed in EPIC under the appropriate sections of the EMR. Administrative Support Provide coverage in other medical team areas (as necessary). Perform other duties as required to support the overall mission of the department. Typical Schedule:
About the Student Health Care Center (SHCC) The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success. Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty. The SHCC is fully accredited by the AAAHC and is located in a state-of-the-art WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine. Radiology, pharmacy, lab, and physical therapy are also on site. Learn more about SHCC here https://shcc.ufl.edu/ About the University of Florida UF is one of the nation’s top universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it. The City of Gainesville The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare and much more. Learn more at https://guidetogreatergainesville.com/ |
| Expected Salary: |
$18.50 to 19.35 per hour Exclusive Perks and Benefits Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare package, generous leave policies, retirement planning, and professional development, you can achieve a healthy work-life balance, plan for your future, and advance your career. Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year. |
| Required Qualifications: |
High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. |
| Preferred: |
EXPERIENCE
KNOWLEDGE
ABILITIES
|
| Special Instructions to Applicants: |
Special Instructions to Applicants: In order to be considered, you must upload your cover letter, resume, and a list of at least 3 references. Applications must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information. |
| Health Assessment Required: | Yes |
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