Professional Aide

Job Description:

Position Summary(Basic Job Function)

This is a temporary or an on-call position. Provides professional support. Responsibilities may include general business, science, medical, agricultural or other professional support functions. Term: Temps can work two (2) nine (9) month terms with a week break in service in between and at the end of the second term terminate for three (3) months or switch to an on-call. On-Call allowed to work 1039 hours in any twelve (12) month period.

Unit Position Summary

POSITION SUMMARY

The Eli and Edythe Broad Art Museum at Michigan State University (MSU Broad Art Museum) is seeking an engaged and motivated communications assistant to support the communications department through quality-focused drafting, implementation, and management of museum messaging. This role requires an active, working knowledge of museum initiatives, content, and programming, and a background in writing and producing content for social media, web, e-newsletters, and public relations opportunities. The communications assistant reports to the director of communications and marketing.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Supports the museum’s mission, vision, and values through commitment to exemplary visitor experience, fostering a welcoming and inclusive environment for all museum constituents.
• Participates in a team culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
• Maintains working knowledge of museum initiatives, content, and programming.
• Manages messaging quality and coordination for the museum. Supports organizational efforts to maintain consistent institutional voice and editorial standards.
• Assists with the management of the editorial calendar.
• Leads content planning and ideation for social media.
• Drafts content for social media, e-newsletters, press releases, and ads.
• Reviews and refines student staff-generated content before director of communications and marketing’s review.
• Manages online inquiries and provides exemplary digital customer service.
• Accurately maintains the museum’s social media accounts including publishing, listening, and timely and thoughtful audience engagement.
• Pulls and interprets analytics (social, email, web).
• Maintains accurate and current information on the museum’s website and other online platforms. Troubleshoots issues promptly.
• Ensures content follows digital accessibility standards.
• Supports media and vendor visits as needed.
• Other administrative duties as assigned.

UNIVERSITY REQUIRED QUALIFICATIONS

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Journalism, Marketing, Advertising, Public Relations, Communications, or a related field; at least two years of progressively responsible experience in marketing, communications, and public/media relations; or an equivalent combination of education and experience.

WORK REQUIREMENTS

Work Hours

• Standard business hours with flexibility for evening and weekend events.
• In-person position.

DURATION AND COMPENSATION

Employment Status: This is an on-call position working 19 hours/week

Pay Rate: $24/hour

ADDITIONAL REQUIREMENTS

• Valid driver's license may be required for position duties
• Computer proficiency including MS Office, Adobe software, and museum-specific software systems
• Knowledge of Wordpress CMS, Mailchimp, and Sprinklr preferred

This description indicates the kinds of tasks and levels of work difficulty required for this position and shall not be construed as declaring specific duties and responsibilities. It does not limit the supervisor's right to assign, direct, and control work.

Desired Qualifications

• Strong writing skills with superb attention to detail.
• Experience creating content (writing, filming, photographing) for social media and other online platforms.
• Experience managing a website.
• Ability to develop engaging content that resonates with a campus/student-focused audience while adhering to institutional standards.
• Interest in broadening knowledge in a creative cultural and teaching institution.
• Excellent customer service, communication, and interpersonal skills are required.
• Strong organizational skills and close attention to detail are required.
• Computer skills including Microsoft Office software are required.
• Experience with Adobe Creative Suite preferred.
• Experience with Wordpress CMS preferred.
• Experience with Mailchimp preferred.
• Experience with Sprinklr preferred.
• Interest in contemporary art and/or museums preferred.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

• Cover Letter
• Resume
• 3 work samples

Please submit a cover letter and resume as well as 3 examples of social media content you have created, including captions. Samples should demonstrate your writing ability, attention to detail, and understanding of audience engagement.

Work Hours

ON-CALL

Website

https://broadmuseum.msu.edu/

Summary of Physical Demands

• Frequent carrying of objects weighing 25 pounds or more.
• Extended periods of computer work and screen viewing.