IT Generalist I

IT Generalist I

UFEM - WINDOWS ENDPOINT MANAGEMENT SUPPORT:

• Deploys and manages workstation images and software packages
• Monitors and maintains endpoint security and compliance through regular updates and patch management
• Develops and implements baselines for configuration management and security compliance
• Monitors systems and reports to correct performance, communication, and security issues
• Produces endpoint A/V and encryption reports for Engineering IT Support
• Collaborates with IT Leads to plan and execute large-scale software rollouts and updates
• Provides technical support, documentation, and training to Engineering IT Support staff

UFEM - MACOS AND iOS ENDPOINT MANAGEMENT SUPPORT:

• Deploys and manages workstation images and software packages
• Creates and maintains configuration profiles and policies to ensure compliance and security
• Develops and implements custom scripts to automate tasks and enhance functionality
• Monitors systems and reports to correct performance, communication, and security issues
• Produces endpoint A/V and encryption reports for Engineering IT Support
• Collaborates with IT Leads to integrate JAMF with other systems and services
• Provides technical support, documentation, and training to Engineering IT Support staff

UFEM - WORKSTATION CLOUD BACKUP SUPPORT:

• Implements and manages cloud backup solutions using UF provided tools
• Manages cloud backup accounts and licenses
• Documents cloud backup configuration and standards
• Provides technical support, documentation, and training to Engineering IT Support staff

IT INFRASTRUCTURE SUPPORT:

• Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues
• Establishes and troubleshoots connectivity issues (both wired and wireless)
• Installs new computer equipment and peripherals (printers, monitors, disk drives, etc)
• Isolates and repairs computer hardware, system and software problems
• Installs, configures, and supports all operating systems currently supported within the HWCOE
• Configures and supports a variety of mobile devices (smartphones and tablets)

UFIT SERVICES SUPPORT:

• Administers and supports GatorMail and other email-related services
• Administers and supports GatorCloud services (Office 365, Dropbox, and Google Workspace for Education)
• Administers and supports UF directory services (UFAD, AzureAD, and others (including user, computer, application, and group policy objects)
• Administers and supports printers/multi-function devices (e.g. UF PrintSmart program)
• Administers and supports UFIT hosting services at Infrastructure and Communication Technology Services (ICT) and Research Computing (RC)

ADMINISTRATIVE AND OTHER DUTIES:

• Assists with IT related inventory processes and asset management.
• Uses UF’s Software Licenses Services liaison dashboard for managing software licenses.
• Documents, tracks, and monitors problem tickets to ensure timely resolution.
• Stays informed on current trends in the Information Technology industry in order assist management with planning future projects.
• Participates in UF and College committees, user groups, and training as needed or directed.

OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS:

• Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment
• Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner
• Move IT assets between locations as needed

$60,000-$65,000; commensurate with qualifications and experience

Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.

• Demonstrated experience with common endpoint management tools used in enterprise settings (e.g. Microsoft Endpoint Configuration Manager, Microsoft Defender for Endpoint, JAMF, and CrashPlan)
• Knowledge and experience installing, configuring, administering, and troubleshooting various operating systems (specifically Red Hat and Ubuntu Linux, Microsoft Windows and Mac OSX)
• Knowledge and experience administering systems in an enterprise environment (specifically active directory, group policy, SharePoint, Exchange, Office 365, and endpoint management tools (managed anti-virus, Microsoft Configuration Manager, InTune, cloud backup, etc)
• Knowledge and experience installing, configuring, and troubleshooting common desktop software and office productivity suites (i.e. Microsoft Office)
• Knowledge and experience with Microsoft Office 365 development and collaboration tools (specifically Teams, Lists, Forms, PowerAutomate, PowerApps, SharePoint Online, and Bookings)
• Knowledge and experience with the core principles of Software Engineering
• Ability to troubleshoot computer hardware and software problems (including, but not limited to, Windows, Mac and Linux operating systems, Microsoft Office, Microsoft Exchange, SharePoint, Office 365, and Endpoint Management suites)
• Ability to coordinate and communicate effectively both orally and in writing
• Ability to effectively interpret written guidelines and policies
• Ability to work independently with minimal daily supervision
• Ability to work under pressure to meet deadlines
• Ability to work well with others / establish and maintain effective working relationships

In order to be considered for this position, applicant must upload a cover letter and resume with application.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.