Communications Support Internship

OPS Intern or Student Intern

UF Information Technology (UFIT) is currently seeking a talented and highly motivated, part-time Communications Support Intern to join ICT, a unit within UFIT for a year-long appointment. The intern will be responsible for supporting the setup, troubleshooting, and deployment of Cisco VoIP devices, performing analog troubleshooting and repairs, and maintaining thorough documentation of deployed devices across campus.

Employment with UFIT provides an excellent opportunity to work with other dedicated employees focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Based in Ayers Medical Plaza, the UFIT Communications Support team consists of four experienced infrastructure technicians and one Customer Service Representative. Together, they manage and support the comprehensive Cisco VoIP phone network across campus and within UF Health, along with analog devices, voice gateways (VGs), and essential emergency notification equipment, including classroom speakers, elevator phones, and all Blue Light Emergency phones on campus. The team also supports UF REC sites off-campus, collectively maintaining approximately 23,000 devices.

Some key responsibilities and characteristics of this position are:

• Assist in phone configuration changes.
• Assist in the physical setup for new phone deployments.
• Assist in documentation for new phone deployments and phone updates.
• Assist in troubleshooting VoIP and analog issues.

Some key learning outcomes for the student intern are:

• Proficient in VoIP and analog technology
• Proficient in VoIP and analog troubleshooting
• Building competences in Communication Support systems such as Unity, Call Manager, and Pinnacle

About UF Information Technology

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is the state’s oldest, largest, and most comprehensive land grant university with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is located in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support a range of activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer a variety of programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.

$13.00 to $16.00 per hour

UF Student Assistant

This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.

OPS Intern

Must have a high school diploma or equivalent.

The ideal candidate will possess the following education, experience, and skills:

• Proficiency in Microsoft Excel
• Exemplary communication/customer service skills
• Team collaboration
• Attention to detail
• Problem-solving skills

Applicants are required to submit with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.