Executive Clinical Care Navigator - College of Medicine, Office of the Dean

Manager, Health Care Administration

Join the College of Medicine as an Executive Clinical Care Navigator and make a meaningful impact by guiding patients through complex healthcare journeys. In this pivotal role, you will coordinate care for high-profile and sensitive cases, working closely with leadership, specialized physicians, and multidisciplinary teams to ensure seamless access to care. As the primary advocate for patients, you will leverage your clinical expertise and knowledge of the health system to provide exceptional service, resolve escalated concerns, and maintain the highest standards of discretion and privacy. If you are passionate about delivering patient-centered care while managing critical healthcare operations, we invite you to apply and contribute to meaningful change in patient care.

About This Role

Patient Care Coordination

• Act as the primary point of contact for high-profile or sensitive patients, facilitating timely access to care and services throughout the health system.
• Leverage comprehensive knowledge of care pathways, including diagnostics, treatments, and referrals, to ensure patients receive the appropriate care efficiently and without delay.
• Collaborate with multidisciplinary teams to coordinate patient care, including organizing case conferences, scheduling appointments, and managing follow-ups, while ensuring seamless transitions across departments.

Patient Education & Advocacy

• Provide education to patients and families about their medical conditions, treatment plans, and follow-up care, ensuring they are well informed and supported throughout their healthcare journey.
• Serve as an advocate for patients, ensuring that care is tailored to meet their emotional, logistical, and medical needs and that their concerns are addressed proactively.

Discretion and Privacy Management

• Ensure strict privacy protocols, including the use of pseudonyms when necessary, to protect patient identities and maintain confidentiality, particularly for high-profile individuals.
• Ensure all communications and patient information are managed with discretion and shared only with authorized personnel.
• Seek input from patient on who is authorized to receive their information and to what detail. Also determine who from their outside care team they request be included in decision making.

Clinical Support

• Apply clinical expertise and familiarity with specialized physicians and care pathways to assist in patient assessments, ensuring appropriate implementation of care plans.
• Facilitate the identification and enrollment of patients in specialized programs or clinical trials, as applicable.

Liaison Duties

• Serve as the primary liaison between patients, healthcare teams, and administrative leaders, ensuring that patient needs are met while upholding strict confidentiality standards.
• Utilize knowledge of the health system and relationships with key stakeholders to streamline communication and resolve issues efficiently
• Keep senior leadership informed about patient care in full compliance with privacy protocols.

Complaint Management

• Coordinate and manage patient complaints directed to the Dean, CEO, or CMO, working closely with leadership and relevant departments to resolve issues effectively.
• Provide timely updates to leadership on the status of patient complaints and their resolutions.

Administrative Oversight

• Oversee the secure management of patient records and communications, collaborating with administrative staff to ensure adherence to institutional privacy and patient care policies.
• Participate in quality improvement initiatives and safety protocols to continuously enhance patient care.

About the College of Medicine

The University of Florida's College of Medicine is committed to advancing health through education, research, and patient care. With a focus on innovation and excellence, the college prepares future healthcare leaders through a rigorous curriculum that combines basic sciences with hands-on clinical experience. The College of Medicine emphasizes interdisciplinary collaboration and community engagement, fostering an environment where students, faculty, and staff work together to improve healthcare outcomes. The college is home to cutting-edge research initiatives and state-of-the-art facilities, providing an exceptional training ground for aspiring medical professionals. Dedicated to enhancing the health of diverse populations, the College of Medicine plays a pivotal role in shaping the future of medicine.

For more information about the College of Medicine and its programs, visit COM.

We Offer Exceptional Benefits

• Low-cost State Health Plans: Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Generous Retirement Options to Secure Your Future
• Comprehensive Paid Time Off Package (including 11 paid holidays, as well as paid family, sick, and vacation leave)
• Exceptional Personal and Professional Development Opportunities (UF Training & Organization Development including leadership development, LinkedIn Learning, amongst other opportunities)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

About the City of Gainesville

Discover Gainesville, Florida, home to the University of Florida College of Medicine, where modern attractions and natural beauty harmonize to create an exceptional living environment. Enjoy a low cost of living, no state income tax, outstanding public and private schools, and pleasant winters in a community that passionately supports Division I NCAA sports (Go Gators!). Explore scenic bike trails, lively farmer's markets, and a thriving local brewery scene. Immerse yourself in over 30 miles of biking and hiking trails, encounter diverse wildlife in Florida State Parks, and experience thrilling adventures in freshwater springs. Gainesville's central location offers easy access to both the Gulf of Mexico and the Atlantic Ocean, providing stunning beaches, nature preserves, and world-renowned theme parks within a day's drive. Become part of our vibrant community, where the perfect blend of opportunities awaits. Learn more about what Gainesville has to offer at Visit Gainesville.

Commensurate based on education and experience.

Bachelor’s degree in an appropriate area and two year of relevant experience; or an equivalent combination of education and experience.

Licensed to practice as a RN, APRN, or PA in accordance with Florida Statutes.

The ideal candidate will possess:

• At two years of clinical experience.
• Extensive knowledge of the health system, including specialized physicians, care pathways, and patient services.
• Proven experience in patient navigation or care coordination, particularly in roles requiring high levels of discretion.
• Strong communication, problem-solving, and teamwork skills.
• A commitment to maintaining the highest standards of confidentiality, particularly in managing high-profile cases or sensitive patient complaints.
• A patient-centered approach, providing exceptional care while balancing privacy and professionalism.
• The ability to serve as a liaison and advocate for patients, ensuring smooth communication between patients, healthcare providers, and leadership.
• Strong problem-solving skills, with the ability to resolve complex patient care issues promptly and effectively.

To be considered, please upload the following documents with your application:

• Cover letter
• Resume
• Contact information for three professional references

If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD).

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.