Desktop Support Specialist

End User Computing Spec I

UF Information Technology (UFIT) is currently seeking an entry level End User 1 Computing Specialist to join Academic Technology, Technology Support Services a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

The primary responsibilities are:

• Assists end users with getting set up on supported equipment and software
• Assist with inventory
• Familiarizing end-users with how to use the equipment and software
• Assists end users with resolving software issues pertaining to supported software
• Installs and moves computers, printers, and other end user technology devices, including installing designated system images and application software
• Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and other end user technology devices

Some key responsibilities and characteristics of this position are:

• Knowledge of various current OS environments
• Knowledge of Microsoft Office Suite, Adobe Suite, G suite, Dropbox and other software used across campus
• Excellent customer service

About UF Information Technology

UF Information Technology comprises eight departments reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

The University of Florida (UF) is the state’s oldest, largest, and most comprehensive land grant university, with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.

Benefits

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation-accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31, when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

Achieving a top-6 public university ranking means we prioritize employing and working with people with various experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

$19.16 per hour

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

The ideal candidate will possess the following education, experience, and skills:

• End user technical support procedures
• Problem solutions
• Knowledge of Apple Mac OS
• Android/iPhone knowledge
• Windows 10 & 11
• Microsoft Office Suite
• Adobe Creative Cloud suite
• AD and GPOs understanding
• Microsoft Exchange Cloud
• PowerShell
• Mobile devices
• Tablets
• Reliable

This position requires U.S. work authorization.

Criminal background screening required.

Applicants are required to submit with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.