MGR, Operations

Operations Manager

Supervise all parking enforcement:
- Enforce parking rules and regulations.
- Direct daily work assignments for enforcement staff.
- Oversee hiring, training, and performance of staff.
- Ensure the functionality of the parking management system’s enforcement processes.
- Assess rules and regulations, review citations, and communicate policy or quality control changes to staff.

Manage the operation of pay-by-plate garages:
- Oversee daily activities of garage attendants.
- Coordinate with the Office of Admissions for campus tours.
- Ensure the working order of all Luke II Pay stations.
- Supervise the collection of pay station and metered space monies.

Maintain positive public relations and act as liaison for Transportation and Parking Services:
- Present a customer-centric image of the department.
- Respond to customer concerns professionally and promptly.
- Foster a customer service-focused philosophy among enforcement staff.

Coordinate University event projects and work assignments with UFPD:
- Assign patrollers to UFPD for university events.
- Ensure traffic control and safety training compliance.
- Deploy parking enforcement officers as needed in support of UFPD.
- Create weekly schedules to ensure proper coverage of operations and any special events.

Assume responsibility for departmental duties during home football games:
- Attend pre-game safety briefings.
- Coordinate with the transportation supervisor on the RV program.
- Ensure all positions are staffed for game days.
- Supervise game day staff and authorize citations and tows as necessary.

Attend scheduled meetings:
- Identify objectives and facilitate the mission of Transportation and Parking Services.
- Participate in formulating strategies, policies, and processes for the department.

Ensure availability for emergency response:
- Be available by phone after regular working hours and ready to deploy staff as required.

Normal work schedule is Monday – Friday 7:00am to 4:00pm. Flexibility to adjust work schedule is required to include after hours and weekends for coordination and supervision of transportation for football game days and special events as directed.

Drives a state vehicle that requires a valid driver license.

A criminal background will be conducted.

Expected starting salary is $52,500 - $59,000 based on experience and qualifications

Bachelor's degree in an appropriate area and three years of relevant experience; or an equivalent combination of education and experience.

Experience in parking enforcement or related fields.

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.