Academic Advisor II

Academic Advisor II

The College of Journalism and Communications graduate online programs (UF CJC Online) seeks an Academic Advisor II to join our team and provide support services for current and prospective online graduate students in the College of Journalism and Communications.

UF CJC online serves over 700 online-only students and offers one MA degree with 7 concentrations and 4 graduate certificates. All operations for these programs (marketing, admissions, advising, etc..) are managed by our in-house staff. To learn more about UF CJC Online, visit: https://onlinemasters.jou.ufl.edu/

Reporting to the Assistant Director of UF CJC Online, the academic advisor serves as a primary support staff member for a complex academic program. The ideal candidate will be adept at simultaneously handling responsibilities from multiple areas including admissions, enrollment, advising, and administrative duties to support of the Assistant Director. Typical daily activities include emailing and speaking on the phone with students, resolving student issues, coordinating class schedules, updating student files, creating reports and more. This position collaborates daily with one other student advisor, our admissions officer and faculty coordinator.

This is an in-person/on-campus position located in Gainesville, FL. We are currently working in a hybrid work arrangement (3 days on campus and 2 days remote). This arrangement may change in the future at the discretion of college leadership. Work hours are 8:00am-4:30pm daily.

A successful candidate will be a quick learner, have excellent written and oral communication skills and the ability to work in a team environment. Additionally, desirable candidates will provide evidence of collegiality, organizational skills, and commitment to service. Knowledge of the UF student records systems and Salesforce is a plus. Candidates must be able to take ownership of their work and operate in an independent/self-directed manner.

Key Duties:

• Track student degree plans and contribute to the creation and maintenance of documentation including course schedules, degree plans, program information, and student information. Input, track and report on student and faculty data to help drive decisions and support the academic program director. Responsible for secure maintenance and storage of records. Administrative tasks are the primary function of this role.
• Counsels with students to provide academic and general information to current and prospective graduate online students about degrees and certificates offered by the college. Maintains student and advising records in accordance with state/federal law and university regulations. Coordinates the Combination Degree program for all CJC graduate programs. Will work with students daily primarily via phone email. Will work with the Executive Director to resolve student issues and coordinate policies. Coordinates with other staff in the department, college, and university.
• Assist the Admissions Officer and her team with admissions activities (answering student emails and phone calls, preparing admissions packages, etc.) and provide coverage for the Admissions Officer when she is out of the office.

Why work with us?

UF is a top ranked University: The University of Florida is ranked #5 among public universities by U.S. News and World Report. UF has a student body of over 55,000 who come from all 50 states in the United States and more than 100 countries.

Gainesville is an awesome location: Gainesville is in a central location to both the Gulf of Mexico and the Atlantic Ocean, providing easy access within a day’s drive to beaches, nature preserves, theme parks, and water-based activities. Explore Gainesville in 60 Seconds.

Our benefits are incredible: We offer top-of-the-line health insurance, a huge selection of supplemental plans, state retirement programs and more. Explore the comprehensive suite of options: https://hr.ufl.edu/benefits

We promote work life balance: You will earn over a month of leave time every year plus 2 weeks of holidays and 8 weeks of paid family medical leave for life events. Accrual starts day 1 of employment! Check out all leave programs: https://hr.ufl.edu/leave

Advance your education: The University of Florida cares about developing its team members, and that includes reduced tuition toward higher education. We would support work toward earning a master’s or doctorate. See: https://hr.ufl.edu/professional-development/eep

$55,000 - $60,000

• Degree/s in education, counseling, or a directly related academic field
• Ability to manage multiple priorities.
• The ability to thrive in a fast-paced, goal-oriented team environment.
• Strong problem solving and critical thinking skills.
• Strong written and verbal communication skills.
• Quick learner who can multi-task with demonstrated organizational skills, attention to detail, efficient, reliable, collaborative
• Outgoing and comfortable engaging with prospective and current students.
• Proficient in Microsoft Outlook, Word and Excel.
• Knowledge of Salesforce, Adobe products and Slate a plus

In order to be considered, you must upload the following materials with your application. Applications will only be accepted through the University of Florida job portal.

1. Cover Letter (Required)
2. Resume or CV (Required)
3. List names, contact information and relationship for 3 references. References will not be contacted without prior approval of applicant.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.