Clinical Services Coordinator

Position Function:

Provides consultation and referral services for the Animal Health Center.

Salary Grade: 14

Please see Staff Compensation Structure for salary ranges.

Essential Duties and Responsibilities:

1. Coordinates and directs all activities relating to referring and consulting veterinarians.
2. Oversees initial contact point for veterinarians that call for consultation or referral services regarding diagnosis treatment of patients.
3. Answers or directs veterinary protocol questions.
4. Handles a heavy volume of lengthy telephone calls to determine specific medical services including consulting requests with appropriate clinicians.
5. When needed determines the appropriate hospital faculty or staff member for each consultation request or referral appointment and follows up to ensure communication has been made.
6. Assists in follow-up communications with referral veterinarians.
7. Facilitates communications and follows up with owners of patients as appropriate.
8. Reviews hospital communications in order to recommend and coordinate improvements needed. Evaluates improvements in methods to communicate with referring veterinarians and makes recommendations as appropriate.
9. Promotes professional relations between hospital staff and veterinarians and referring or consulting veterinarian.
10. Identifies situations in which a complaint from a referring veterinarian has arisen or potentially might arise and independently initiates steps to mitigate any negative outcomes for the hospital or staff.
11. Provides information to referring veterinarians regarding policies and procedures.
12. Contacts referring veterinarians as necessary from the point of admission to post-discharge. Works with medical records to ensure that all veterinarians are contacted with a case summary within 24-48 hours of discharge or at the end of hospitalization.
13. Facilitates special case scenarios and critical events to ensure that all services applicable are contacted, information is retrieved, and forwarded to the referring veterinarian. Determines proper hospital staff to address questions of a complex technical or sensitive nature.
14. Compiles, updates, and distributes referral information and the CVM web site.
15. Develops new procedures, systems and methods to improve efficiency of operation. Collaborate with the service chiefs for specific service needs.
16. Manages the veterinary referral data base.
17. Supervises all admissions staff and admissions area and fills in when short staffed.
18. Performs other duties as assigned.

Minimum Qualifications:

1. Bachelor’s degree in Veterinary Medical Technology or a related field.
2. 2 years of related work experience with considerable job knowledge of clinical veterinary services, terminology, surgical procedures, and veterinary hospital procedures.

Any equivalent combination of related education and experience may be considered.

Preferred Qualifications:

1. Veterinary technician degree desired but not required.

Knowledge, Skills, and Abilities:

1. Knowledge of federal, state and University regulations, protocols, and/or procedures.
2. Ability to communicate effectively, verbally, and in writing.
3. Must have excellent telephone and interpersonal skills.
4. Must have the ability to multi-task and exercise significant individual initiative, independent judgement and discretion in interactions with hospital staff, referring veterinarians and patient owners.
5. Ability to develop, plan and implement short- and long-range goals.
6. Skill in the use of personal computers and related software applications.
7. Competencies include a positive approach to work, teamwork, leadership, and a commitment to public service.
8. Must have the ability to work well with and produce positive results with a wide range of constituency groups.

Working Conditions and Physical Effort

1. No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
2. Frequent – Externally imposed deadlines; set and revised beyond one’s control; interruptions influence priorities; difficult to anticipate nature or volume of work with certainty beyond a few days; irregular hours may be required; meeting of deadlines and coordination of related activities are key to position; involves conflict-resolution or similar interactions involving emotional issues or stress on a regular basis.
3. Job frequently requires walking, sitting, reaching, talking, hearing, handling objects with hands.
4. Job requires standing, stooping/kneeling/crouching/crawling, and lifting up to 10 pounds.
5. Vision requirements: Ability to see information in print and/or electronically.

Instructions for Applying:

Link to apply: http://explore.msujobs.msstate.edu/

Applicants must apply online at www.msujobs.msstate.edu. Please include cover letter and resume along with names and addresses of at least three references.

Equal Employment Opportunity Statement:

MSU is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, religion, national origin, disability, age, sexual orientation, genetic information, pregnancy, gender identity, status as a U.S. veteran, and/or any other status protected by applicable law. We always welcome nominations and applications from women, members of any minority group, and others who share our passion for building a diverse community that reflects the diversity in our student population.

What do I do if I need an accommodation?

In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or [email protected].

If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or [email protected]. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.