End User Computing Spec II
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Job Description:
Classification Title: |
End User Computing Spec II |
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Job Description: |
Provides Tier-2 hardware and operating system support for end user computing equipment including workstations, printers, scanners, and mobile devices. May also include specialty computing devices which interface with clinical or research equipment. Provides Tier-1 support for telephony, network, and audio-visual devices or services. Support includes standard configuration and/or troubleshooting steps as documented in process documentation and the knowledgebase. Escalates unresolved incidents to the appropriate Tier-2 support team. Provides Tier-2 support for enterprise and unit level applications which support clinical, educational, research, and administrative functions. Support includes client installation and configuration, basic functionality troubleshooting, and assistance with application features or interfaces. Performs break/fix functions for desktops, laptops, printers and other devices.
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Expected Salary: |
Commensurate with education and experience. |
Minimum Requirements: |
Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. |
Preferred Qualifications: |
Demonstrated knowledge of current Windows and/or Mac OS X operating systems, network troubleshooting (LAN/wireless), and performing hardware diagnostics and repair. |
Special Instructions to Applicants: |
Please upload the following - CV or Resume, Cover Letter and List of Professional References. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information. |
Health Assessment Required: | Yes |