Under general direction of the Director of Institutional Research, support new and existing development under the University’s Central Analytic Platform in support of institutional effectiveness. Duties include: serve as liaison between Institutional Research and Data Engineering/Data Science to ensure data and data models align with IR and University reporting needs; assist in developing new and existing live and longitudinal extract data models, verifying accuracy and consistency over time and in the context of evolving reporting requirements; design and develop dashboards for the University community to support data-informed decisions across campus; develop research methods to address requests for information from senior administration, deans, department chairs, faculty, and other stakeholders across campus; support Board of Trustees, Academic Program Review, KPI, CDS, and IPEDS reporting processes; assist in maintaining the University’s Facts & Figures; answer ad hoc requests, prepare institutional responses to internal and external queries related to admissions, enrollment, student outcomes, and faculty and staff recruitment and development; gather business requirements and participate in an agile dashboard development lifecycle; review dashboards for quality assurance/quality control; curate reports and dashboard to ensure data products uphold appropriate levels of confidentiality and privacy commensurate with data set; promote and ensure consistency of data and definitions across multiple data domains and reporting contexts within the University; monitor data integrity tests of underlying systems and platform; prepare and stage ad hoc or manually maintained data for inclusion into the data warehouse; write and maintain documentation on dashboards, models, business rules and presentation standards; maintain an ongoing program of professional development through membership, paper presentations, and active involvement in professional organizations. Requires a Bachelor’s degree in Information Technology, Statistics, Data Science, Economics, or related discipline and 2 years of experience with data governance including collection, verification, analysis, and reporting in higher education using SQL and Tableau. Telecommuters considered.

Schedule: Monday to Friday, 12pm - 8:30pm Location: Newark, DE Grade: 27N CONTEXT OF THE JOB: Under general supervision of the Customer Service Supervisor, provides customer service and operational support for Facilities Services & Campus Planning (FS&CP). The primary role is to interpret customer needs and process work requests and coordinate work activities of FS&CP departments such as M&O, Custodial, Grounds, and Movers. The incumbent also researches and provides information on a wide range of Facilities-related inquiries from customers, management, and staff. Independent judgment and discretion are required to resolve routine and non-routine issues. This position is considered an essential position. When the University closes or opens late, the person in this position must work their full shift. Must have reliable means of transportation to ensure attendance during inclement weather conditions that may or may not result in a University closure. Must be available for work during seasonal high-volume periods based on the academic calendar and operational needs. MAJOR RESPONSIBILITIES: Communicate and interact effectively in a diverse University community of students, faculty, staff, mechanics, technicians, managers, visitors, contractors, and others. Receive and process requests for service from the University community via phone, electronic forms, email, two-way radio, and walk-up customers. Gather accurate, complete, pertinent information regarding service requests or other inquiries. Monitor calls for maintenance emergencies such as power outages, gas leaks, floods, etc. Handle emergencies appropriately per Standard Operating Procedures (SOP) and use good judgment when emergent situations don’t have SOP. Use sound judgment and reference materials to determine the proper response. Dispatch technicians and/or call managers when appropriate. Utilize Computerized Maintenance Management System (CMMS) to create work orders and enter pertinent information. Research CMMS data and provide information to customers or management as assigned. Research Miss Utility (MU) locate requests, create work orders if appropriate, update the MU system and interface with requestors such as contractors and project managers. Process Facilities Notification System (FNS) requests into notifications to the University community. Utilize FNS to stay abreast of projects that may cause customer calls. Reconcile after-hours EM, Boiler Base, and Call-In logs into work orders or other appropriate summary for managers. Monitor request for billing-related issues such as reimbursable work, RFS requirements, purpose codes and labor/material charges as they pertain to FREAS response and work orders. Write, review, and/or update SOPs and other documentation. Performs lead role on a primary function such as trainer; contact & reference administrator; Customer Response Matrix (CRM) administrator. Performs support role on primary functions not assigned as the lead. Provides other operational support such as staffing the UDPD Command Post for events such as football games and Commencement. Creates and/or reviews, then publishes notification requests and updates in the Facilities Notification System (Creator-level system privileges). Communicates with requestors and customers as needed to ensure accurate and properly disseminated information. Provides input for recruitment and initial 90-day assessment of the office’s miscellaneous wage, work study, and regular student workers. Perform other job-related duties as assigned. QUALIFICATIONS: Minimum of a high school diploma or GED with three years of related experience, or equivalent combination of education and experience. Experience in a dispatching center or call center is a plus. Strong verbal communication skills including the ability to speak with people from diverse backgrounds. Excellent customer service, public relations, interpersonal, and written communications skills. Effective organizational and memory skills to cope with periods of high call volume. Effective business writing skills to summarize problems and updates to a wide constituency. Excellent data entry skills, attention to detail, and commitment to accuracy. Ability to handle stressful periods such as maintenance emergencies, high profile events, or high call volume. Ability to adapt to ad hoc changes as well as recurring SOP revisions and changes. Ability to prioritize and multi-task. Independent judgment and decision-making skills. Intermediate computer skills, with emphasis on searching functions in all types of business software (CMMS, email, internet, spreadsheets, all formats of documents, etc.). Ability to use basic summary/analysis spreadsheet functions. MAXIMO CMMS experience is a plus. Ability to interpret University policies and applicable regulations and anticipate, evaluate and take appropriate action to resolve problems that impact service delivery preferred. Basic knowledge of trades and tools, or able to quickly learn through self-training on-the-job. Ability to enter critical data during phone conversations. Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds. Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value. SPECIAL REQUIREMENTS: Must possess a valid driver’s license and have regular access to a reliable means of transportation. Must be available for work during seasonal high-volume periods based on the academic calendar and operational needs.

Working/Functional Title MSU Extension District Support Position Summary Michigan State University Extension is committed to fostering a welcoming and collaborative environment, which requires all staff to contribute toward a vision for success regardless of title or position within the organization. We strive to create a positive culture, access to resources, and a sense of belonging for staff, partners, and programming participants. This means that all staff at MSU Extension are dedicated to the following: We work together to ensure that programming is available to all audiences, creates meaningful and positive impacts for participants, and demonstrates partnership and collaboration across communities. We understand that a welcoming and respectful environment is built through the efforts of everyone. We foster an environment that welcomes a broad range of perspectives and experiences, ensuring that all individuals have the opportunity to contribute and thrive. We ensure that every team member is prepared with the skills and resources to contribute to our welcoming and supportive culture. We foster an environment that values a range of perspectives, skills, and experiences by working to ensure access to programming for communities. We commit to continuous learning and engagement to better serve Michigan residents and meet the evolving needs of communities. We recognize that broad accessibility and collaboration are essential elements of our work and are vital to organizational and programmatic success. We embrace a culture of understanding, coaching, and feedback toward achieving a vision of success for the entire organization and its staff. Together we will achieve success, and we commit to these goals in our work, continued education, and ongoing efforts. POSITION SUMMARYProvides secretarial support and assists in the administrative and functional aspects of a departmental office and compiles information in order to produce departmental reports. Be the “face” of MSU Extension (MSUE) in District 11 South covering Wayne County. Provide secretarial support for the MSU Extension District Director and assist in the administrative and functional aspects of Extension, specifically in concert with the Extension Business Office and Human Resources. Support MSU Extension staff in a manner consistent with delivery of Extension programs and events, and work in a manner that fosters a welcoming, inclusive environment for visitors and staff. This position will also provide backup support for District 11 North, covering Oakland and Macomb Counties. Serving as the first point of contact in a county office, you will greet visitors and answer the phone. You will also perform general office duties such as, performing daily maintenance of office equipment and arranging for repairs, requisition and check in office and copier supplies, compile records and submit bills for district products or services, and sort and distribute mail. You will provide assistance to staff by directing them to appropriate campus-based resources, including support for computer-related issues and problems, while following University and Extension policies and procedures to address and resolve questions, problems and emergencies, and may assist in making arrangements for meetings, program-related activities, etc., which support the Institutes in state-wide programmatic efforts. Additionally, you will act as a liaison with appropriate University department(s) to assist with office space/lease needs or requirements. In this role, you will provide secretarial support for the District Directors, including scheduling appointments, assisting with correspondence, and providing support for managerial responsibilities of the District Directors. You will research and collect data in order to assist in the preparation of proposals, presentations, and/or reports, and will establish and maintain files in support of multiple counties and related functions. Additionally, you will maintain appointment calendars, arrange travel reservations, and complete related financial transactions for the District Directors. You will also assist the District Directors in ensuring consistency with policies and procedures and conformity to University expectations, as needed and act as a liaison with MSU Extension Human Resources, when needed. Working with the District Directors and search committee members, you will partner with Extension HR in support of recruiting efforts. You will provide guidance to ensure appropriate processes are utilized and all University and Extension policies are adhered to. Your duties may include assisting with advertisement of job postings (e.g., local ads), communication, scheduling activities, and system updates. You will be provided with training to become an authorized I-9 verifier and you will assist with the completion of I-9s, and where applicable, be responsible for coordination of completion of the I-9 for new hires and re-certifications within the districts. Additionally, you will provide guidance and support to county secretaries with direction from District Director as needed. Acting as a liaison with the MSU Extension Business Office, you will provide support with regard to any business and finance matter. Your work will include preparation and routing of expenditure documents to ensure appropriate approvals and recordkeeping requirements for the MSUE Business Office. You will assist with the administration of district operational budgets as assigned by the District Directors, and you will act as an ad hoc business resource for MSUE staff located in off-campus offices. You will be responsible for generating operating statements and information using MSU’s financial system, including sub account reports, labor distribution reports, etc. for all counties in the districts. This position may be eligible to utilize a flexible work environment, however, there is an expectation to work from a MSU Extension County office. The needs, responsibilities, and opportunities of an individual’s position and office location drive the ability and amount of work-location flexibility. There will be space available to work from the MSU Extension Office at Focus Hope in Wayne County. This is a limited term position funded for one year from date of hire with possible extension contingent upon funding renewal. Characteristic Duties/Responsibilities Provides secretarial support for the District Directors. Maintains and reconciles the bookkeeping records for multiple departments and/or programs in order to assist with budget planning and forecasting. Researches and collects data in order to assist in the preparation of grants, proposals, and departmental reports. Initiates and follows-through on all paperwork associated with filling and/or creating academic and staff positions in the department. Assists in developing policies and procedures for the office. Follows University and departmental policies and procedures in order to address and resolve questions, problems, and emergencies. Performs other duties normally associated with a Secretary I or II in order to ensure the completion of necessary work. Minimum Requirements Knowledge normally acquired through a high school education and three to five years of related and progressively more responsible or expansive work experience in maintaining accounting ledgers and/or experience in word processing, spreadsheet, database, and/or desktop publishing software. Knowledge of presentation and web page software and technical terminology and/or technical training as needed to provide secretarial support to administrators and departmental staff. Combination of education and experience. Desired Qualifications This position requires or will require, prior to the completion of the probationary period: knowledge of basic personal computer terminology and operations, and the ability to use e-mail and the Internet. Transportation is the responsibility of the employee. Effective oral and written communication skills. Demonstrated ability for accuracy and thoroughness. Proficiency in use of technology (e.g., Microsoft Teams, Word, Excel, PowerPoint, Outlook for mail/calendaring, spreadsheets, scheduling, virtual learning platforms, Internet browsers/web research, etc.), and ability to learn new skills. Familiarity, experience, and/or ability to learn how to work through various applications, like Lightspeed, Qualtrics, Desire2Learn, and Zoom. Ability to develop and maintain positive working relationships intra- and inter-organizationally. Able to demonstrate sensitivity, knowledge, and use of appropriate approaches, skills, and techniques, which reflect an understanding and awareness of social, cultural, and varied economic backgrounds and perspectives of the target population served. Self-starter who can effectively work both independently and in a team environment with the ability to serve in both leadership and contributor roles. Ability to manage multiple projects in a fast-paced environment while adhering to deadlines. Proven ability in establishing and working with a diverse network of constituents and community members across race, color, gender, national origin, gender identity, religion, age, height, weight, disability, political beliefs, sexual orientation, marital status, family status, veteran status, socioeconomic class, and other differences. Ability to lift and carry educational materials, equipment, etc. up to 25 lbs. Understanding of and ability to implement Civil Rights principles and compliance standards. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Current resume/CV. Cover letter. Four (4) professional references including at least two (2) prior or current supervisors. Work Hours STANDARD 8-5 Description of End Date This is a limited term position funded for one year from date of hire with possible extension contingent upon funding renewal. Website https://youtu.be/R58m2-um5Mg?si=Qra8RMsP

Working/Functional Title Kent County 4-H Program Coordinator Position Summary Michigan State University Extension is committed to fostering a welcoming and collaborative environment, which requires all staff to contribute toward a vision for success regardless of title or position within the organization. We strive to create a positive culture, access to resources, and a sense of belonging for staff, partners, and programming participants. This means that all staff at MSU Extension are dedicated to the following: We work together to ensure that programming is available to all audiences, creates meaningful and positive impacts for participants, and demonstrates partnership and collaboration across communities. We understand that a welcoming and respectful environment is built through the efforts of everyone. We foster an environment that welcomes a broad range of perspectives and experiences, ensuring that all individuals have the opportunity to contribute and thrive. We ensure that every team member is prepared with the skills and resources to contribute to our welcoming and supportive culture. We foster an environment that values a range of perspectives, skills, and experiences by working to ensure access to programming for communities. We commit to continuous learning and engagement to better serve Michigan residents and meet the evolving needs of communities. We recognize that broad accessibility and collaboration are essential elements of our work and are vital to organizational and programmatic success. We embrace a culture of understanding, coaching, and feedback toward achieving a vision of success for the entire organization and its staff. Together we will achieve success, and we commit to these goals in our work, continued education, and ongoing efforts. POSITION SUMMARY As part of MSU Extension (MSUE), the Children & Youth Institute (CYI), and with support from the 4-H Staff Development & Supervising Educator, District Director and Institute Director, this position provides leadership and oversight for growth and management of local 4-H programs, volunteers, and youth participants with a particular focus on the Spanish speaking populations in Kent County. Working with the supervising educator, this position will work in concert with the CYI to ensure alignment of programs with overall goals of the Institute and organization. As a member of the Children and Youth Institute, you will recruit, select, and train volunteers who engage with you in the local 4-H Youth Development Program, and ensure that that MSU Extension Volunteer Selection Process is followed. You will identify opportunities for program promotion, expansion, and evaluation, as well as promote the visibility of 4-H and strengthen public understanding of 4-H and MSU Extension programs. You will work to build new partnerships which will result in programs being delivered within schools and community groups. A particular focus is on reaching youth in Kent County. Through your efforts, you will ensure that youth and volunteer audiences are reached through established and newly developed programs, providing leadership to these groups through 4-H clubs, after school programs, youth mentoring, etc. You will provide information and opportunities for learning through the use of technology, mass media, group meetings, workshops, and individual contacts. In this position, you will recruit and train volunteers who will conduct direct programming with youth. You will also conduct some direct programming with youth, but focus will be on developing partnerships and program expansion. In working closely with the District Director and Supervising Educator, you’ll conduct formal and/or informal needs assessments that will drive strategies for program topics and delivery methods. You will lead and advise local 4-H groups in managing funds to support 4-H youth work and conduct financial management training to 4-H councils, committees, clubs, etc. on a regular basis. You will be responsible for initiating efforts to expand Extension programs to the unreached, including limited resource families, youth, minorities, and the disabled. Primary program delivery will be through in-school, after-school, and short-term special interest groups. You will plan, organize, and implement youth development programs that are relevant to the needs of residents in Kent County. Additionally, you will be responsible for communicating information about newly implemented and existing 4-H programs and activities (progress, objectives, target dates, problems addressed, etc.) to your supervisor, District Director, and Institute leadership. Working collaboratively, you will work with other local 4-H staff to prepare and submit the county 4-H youth development program plan, annual reports, and other necessary reports. You will be provided with professional development to help you build skills and knowledge related to volunteer screening and management, youth development, and program management. Through your work, you will create, promote, and represent MSU Extension in activities, meetings, events, etc. in a manner that reflects collegial connection with the community, the research and knowledge of the University, and the goodwill of MSU Extension. There will be space available to work from the Kent County MSU Extension office. This position may be eligible to utilize a flexible work environment, however, there is an expectation to work from a MSU Extension County office. The needs, responsibilities, and opportunities of an individual’s position and office location drive the ability and amount of work-location flexibility. This is an off-dated position funded for one year from the date of hire with possible extension contingent upon funding renewal. Characteristic Duties/ Responsibilities Train 4-H volunteers to reach and involve the youth, adults, and families, that represent the communities we serve, with non-formal “learning by doing” experiences. Work to build new partnerships with schools and community groups with a focus on reaching youth through a variety of program delivery methods. Programs will be delivered by you and/or volunteers. Attend and act in an advisory capacity at 4-H Leaders’ Council and other program committee meetings, leading volunteers, and members in coordination of county-wide projects and ensuring that all MSU Extension and 4-H policies are followed. Provide leadership to local volunteer management; ensure on an annual basis metrics are achieved to identify, recruit, select, train, and assist volunteers to teach and advise youth in various programs and activities. Work collaboratively with the 4-H Staff Development and Supervising Educator, District Director, Extension Educators, and other program partners to identify, implement, and disseminate MSU Extension’s educational priorities across the state and within communities. Operate independently, ensuring that program delivery follows established guidelines and meets the goals set for reaching the desired number of youths locally and statewide. Use program development and advisory committees and conduct needs assessments in conjunction with local program partners to plan, organize, implement, and evaluate youth development programs, identify needs, opportunities, and carry-out programming that is relevant to the needs of county residents. Provide leadership, management and oversight of all county-based financial resources related to 4-H programs. Understand and support the Children and Youth Institute’s efforts in culture, access, belonging, and Civil Rights, including the availability of 4-H Youth programs and activities, with a special emphasis on removing barriers from participation and reaching populations representative of the communities we serve, including but not limited to race, color, national origin, gender, gender identity, religion, age, height, weight, disability, political beliefs, sexual orientation, marital status, family status or veteran status, socio-economic class and other human differences. Other duties or projects as assigned. Minimum Requirements Bachelor’s degree and two years of experience in program development and management in 4-H or other youth development program. Volunteer management and experience supervising volunteers or of others. Combination of education and specific, relevant work experience may be considered in lieu of degree. Demonstrated success in program development and delivery to audiences/communities representative of the communities we serve and proven ability in establishing and working with a network of constituents and community members across race, color, gender, national origin, gender identity, religion, age, height, weight, disability, political beliefs, sexual orientation, marital status, family status, veteran status, socioeconomic class, and other differences. Ability to demonstrate sensitivity, knowledge, and use of appropriate approaches, skills, and techniques, which reflect an understanding and awareness of social, cultural, and varied economic backgrounds and perspectives of the target population served. Experience and proven ability working productively with a team serving in both leadership and contributor roles. Strong interpersonal, oral, and written communication skills. Proficiency in use of technology (e.g., Zoom, Qualtrics, Microsoft Teams, Word, Excel, PowerPoint, Outlook for mail/calendaring, distance technology, etc.) for day-to-day work, record keeping, reporting, and team-based communications. Travel in local and surrounding communities and occasional long-distance travel is required as a regular part of this position. Ability to lift and carry educational materials, equipment, etc. up to 25 lbs. Transportation is the responsibility of the employee. Desired Qualifications Non-formal education teaching experience. Fluency in reading, writing and speaking in a language other than English is strongly desired - Spanish preferred. Demonstrated drive and initiative, with proven ability to manage multiple responsibilities and tasks simultaneously. Demonstrated ability to develop and maintain partnerships across audiences reflective of varied backgrounds and perspectives and/or communities. Prior experience performing work in support of external contract and/or grant requirements. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Current resume/CV. Cover letter. Four (4) professional references including at least two (2) prior or current supervisors. Special Instructions This is an off-dated position funded for one year from the date of hire with possible extension contingent upon funding renewal. Please note this is a union position represented by AFT Michigan. Work Hours Generally 40 hours Monday through Friday, with some nights and weekends needed. Description of End Date 12 months. This is an off-dated position funded for one year from the date of hire with possible extension contingent upon funding renewal. Website https://youtu.be/R58m2-um5Mg?si=Qra8RMsP