Assistant Director of Operations - UFVH Satellite Clinics

Oversight of Ocala Small Animal Satellite Clinics

• Oversight of staff and facilities for satellite clinics (UF PETS and UFVH at the World Equestrian Center – small animal.
• Work with hospital leadership, staff, and boards to execute the mission and goals for UF PETS and UFVH at WEC-SA clinics
• Maintain the relationship between the PETS board and local referring veterinary clinics
• Ensure satellite clinics meet operational, financial, teaching, and patient care expectations
• Manage accounts receivable for satellite clinics, including creating reports to identify areas where policies are not followed and identify opportunities to proactively reduce AR or improve practices to eliminate AR-causing issues in coordination with the CFO.
• Communicate with hospital leadership and accounting team regarding ongoing issues and concerns
• Works with PETS Practice Manager and Small Animal Hospital Operations Manager on the oversight of the general maintenance and upkeep of the hospital to provide a safe, clean environment for clients, pets and staff.
• Works with the UFVH at WEC Practice Manager and UF Large Animal Hospital (Gainesville)/UF at WEC - Large Animal Manager/Director on the oversight of the general maintenance and upkeep of the hospital to provide a safe, clean environment for clients, pets and staff.

Financial Management of Ocala Small Animal Satellite Clinics

• Oversees the planning, development, and execution of budgets in coordination with the Chief Financial Officer (CFO)
• Monitors and ensures financial targets and other agreed targets are met in each clinic on a regular basis
• Research, review, and approve equipment needs, including but not limited to additional costs associated with said purchase
• Perform cost analysis to determine the pricing of new equipment, procedures, and products
• Research and review Electronic Medical Record (EMR) system to ensure fees are appropriately being captured and work with senior management on ways to ensure compliance
• Review maintenance contracts and evaluate return on investment
• Research and evaluate equipment repair requests to determine if costs are warranted
• Evaluate the performance of each clinic by analyzing and interpreting data and metrics in coordination with the CFO
• Provide analytical reports to the Associate Dean for Clinical Services that will assist in decision-making for staffing needs. This may include splicing of caseload data, appointment schedules, and wait times for each clinic
• Work closely with hospital leadership to assist clinics in working efficiently and effectively to meet goals while adhering to the mission statement and hospital philosophy.

Policies and Procedures

• Work with hospital leadership to develop and update policies and procedures
• Provide feedback and collect information to generate final drafts of policies for final reviewers
• Attend Policy and Procedure meetings as needed to provide applicable information and updates
• Work with hospital leadership to curate policies to ensure they are up to date and relevant

Strategic Creativity and Growth

• Design and implement business strategies, plans, and procedures
• Set comprehensive goals for performance and growth
• Participate in expansion activities
• Work with individual clinics to create business plans and attainable goals. Determine future growth to determine future needs and the potential impact on other aspects of the hospital.